operational excellence - superb/lean/efficient operations, reasonable quality at competitive prices with minimal inconvenience (FedEx, American Airlines, Wal-Mart, Dell Computer)
customer intimacy - segmenting and targeting markets precisely, tailoring to match specific demands of those niches, so to build long term customer loyalty. The business processes stress flexibility and responsiveness. (Nordstrom, Home Depot, Staples, Ciba-Geigy, Kraft, Frito-Lay)
product leadership - strong in innovations, brand marketing and commercialize ideas quickly, relentlessly pursue new solutions to solved problems, lifetime value concepts, products/services that consistently enhance customer's use, thereby making rival's goods obsolete (Johnson & Johnson, Nike)
... pick one value discipline and vigoriously pursue it while meeting industry standards in the other two ...
Friday, June 15, 2007
Subscribe to:
Post Comments (Atom)
1 comment:
Excellent pieces. Keep posting such kind of information on your blog.
Im really impressed by your blog.
Hello there, You have performed a great job. I'll definitely digg it and personally recommend to my friends. I am confident they will be benefited from this web site.
my webpage - symptoms of acid reflux
Post a Comment